We know ordering online can sometimes be frustrating when things aren't clear. That's why we've laid out as much useful information as we can to make the delivery process for you as smooth as possible!
We always aim to dispatch your order as quickly as possible. If you place your order before 1pm GMT we will even dispatch your order on the same day with your chosen delivery method.
All of our orders are picked, packed and fulfilled by world-class professionals. We ensure that we give you 100% accuracy, so you always get what you are expecting.
- UK below £49: £3.50
- UK above £49: FREE
- UK Next Day Delivery: £5
- Channel Islands: £5
- Europe below 1kg: £4.95
- Europe above 1kg: £7.50
- Europe tracked shipping: £9.95
- Any other country up to 1kg: £5.95
- Any other country 1-2 kg: £9.95
- Any other country above 2kg: £14.95
Once despatched, delivery can take:
- UK: 1st Class non-tracked 1-2 working days or next day tracked
- Europe: tracked & non-tracked 2-5 working days
- Rest of world: non-tracked 6-12 working days or tracked 4-7 working days
*these timings can be subject to changes, delays and customs charges.
difficult postal networks
We deliver to almost all ends of the earth however there are a few limitations that we'd like to mention. Orders to Brazil and certain other countries with difficult postal networks around the world have a weight based limit of 2kg per parcel. If you are ordering to one of these countries and it displays 'no shipping options available at checkout', it may be due to the weight of the order being too high. In this scenario we will have to split your order into separate parcels and we may charge extra for shipping as a result. If you think you might be affected by this please contact us and we will be happy to help you through the process.
can I keep track of my order?
You will be issued an automatic email from our warehouse when your order is dispatched. In that email, you will find a link with your tracking information. If you can't find this email, please check your spam folder. If you need any further support or information, our amazing customer support team will be happy to help.
my order hasn't dispatched on time
One of the most common reasons for this is that your order contains a pre-order product. To help reduce our environmental impact we will ship all of the products in your order together in one parcel. Your order will be automatically released once the pre-order product comes into stock. We always make sure that pre-order products are clearly labeled as such on the product page so that you are informed before you add them to your cart. If you feel like this is not the reason, please contact our support team and we can help!
what happens if my goods arrive damaged?
When parcels are travelling around the world they can sometimes be damaged in transit. To help us help you when this happens, please inspect all products received at time of delivery. If you believe products have been damaged in transit, you must get in contact with us within 48 hours. If a product is deemed to be damaged or defective, we will replace it at no cost to you, providing appropriate notice is given. If you don't not let us know within this time, we will have to assume that the products have been delivered in good condition.
can I use a PO box for delivery?
We cannot guarantee successful delivery to PO boxes anywhere in the world. Although some delivery services may allow delivery to PO boxes, most do not and this may result in a failed delivery. Please only use real addresses when making an order on our store. We cannot accept responsibility for any fees incurred as a result of a PO box being used as the delivery address.
duties & taxes
If you are unsure whether you need to pay any duties or taxes in your country, please read the information on your country border force website. Here is some information we've collated for some countries:
Australia: Quote from www.border.gov.au ‘For goods that are worth equal to or under AUD1,000, there are no duties, taxes or charges to pay.’
EU member states: No taxes or duties to be paid.
USA: Quote from US customs and border patrol ‘Packages whose declared value is under $800 ($100 if being sent as a gift to someone other than the purchaser) will generally be cleared without any additional paperwork prepared by CBP’
The commercial invoice for your order will be generated automatically by our third party fulfilment warehouse. All items in your order will be declared at their original value, irrespective of any discounts that may have been applied to the items when you made your purchase.
if you need any further help: